Policies

Welcome, and thank you for shopping farragio.
Please review my policies and if you have any questions you can contact me at:
[email protected]
PAYMENTS

I use Square for payment processing and payment details are collected using an SSL Secured Server. Sales tax is collected for sales in the state of Missouri.
SHIPPING

Unless specified otherwise on a listing, orders are shipped out within two business days. I ship orders through the USPS (United States Postal Service). You will be emailed a shipping notice with tracking information when your order has shipped. Shipping includes Delivery Confirmation (where applicable) and Shipping Insurance.

PLEASE NOTE: ORDERS OVER $100 WILL INCLUDE SIGNATURE CONFIRMATION AS PART OF DELIVERY. I WILL EMAIL YOU TO ARRANGE DELIVERY.

I ship to the address that has been provided by the customer at checkout. Please make sure it is the correct address before submitting an order. An order sent to the wrong address as a result of customer oversight is the customer's responsibility. If in the event an order is returned to me as a result of an incorrect shipping address, an additional shipping charge will be required of the customer to re-ship the order after it has been returned to me. Please be aware that returns due to non-deliverable issues can take anywhere from 10 days to a few weeks to be returned. Unfortunately, in these cases I cannot re-ship or issue a refund until the item has been returned to me.

INTERNATIONAL BUYERS - PLEASE NOTE:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

It is illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.
RETURNS & EXCHANGES

  • Please contact me first at [email protected] before making any returns or exchanges.
  • It is my goal to have a totally satisfied customer and I will be happy to work with you to come up with a satisfactory solution. Depending on the outcome you may then send the item(s) back for a refund or exchange. I must receive item(s) back before any refunds or exchanges are made.
  • After the issue has been resolved and/or items have been received, refunds are made within 24 hours.
  • TO HELP DEFRAY YOUR COSTS: If returning an order for a refund or exchange, your original shipping cost will be refunded to you.
  • Return shipping, including tracking, will be the responsibility of the customer.
  • I must receive item(s) back before any refunds or exchanges are made.
Please try to contact me within seven days after receiving your order with any issues concerning your order. Please contact me at [email protected].

Items that are in unused, unopened and re-sellable condition may be returned for a full refund of purchase price.

Items that have been opened and have at least 50% of the product still left in the jar or bottle may be returned for a partial refund of 50% of purchase price.
FRINGE BENEFITS REWARDS PROGRAM

Enrollment is voluntary and you can cancel at any time with no penalties.

For every $10 spent on product purchases, you will earn 1 Point.

For every 10 Points earned you will be emailed a coupon code good for $10 towards your next purchase.

Your points do not expire.

Sales tax and/or shipping is not included as part of purhcase amounts applied towards Points.

Points earned does not include purhcases made with eGift Card codes and/or coupon codes.
DISCLAIMER

All facts, details & recommendations provided on farragio's website are for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Customer recommendations are provided voluntarily, and as such are based on individual perception & expectations.

farragio skin care products are not medication, and only intended as natural alternative recommendations for skin ailments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers' risk.

By purchasing farragio products the purchaser accepts responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.

By purchasing farragio products the purchaser recognizes and accepts the fact that natural ingredients may still cause sensitivity in susceptible individuals and that farragio will not be held responsible for such occurrences. Those with sensitive skin are encouraged to perform a patch test on the skin for possible reactions.

farragio accepts no responsibility for incorrect use of information or products.