Policies, Terms & Conditions


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Payments
Shipping
Returns and Exchanges
Fringe Benefits Rewards Program
Mobile Message Service Terms and Conditions
Privacy Policy
Disclaimer



Welcome, and thank you for shopping farragio. Please review these policies and if you have any questions you can contact farragio at [email protected]. Please be sure to add "@farragio.com" to your approved email address list.



Payments

There are two ways to pay - PayPal or through the cart checkout system. The cart checkout system is through Square and payment details are collected using an SSL Secured Server. Payment is due at time of purchase.



Shipping

Orders are shipped on Tuesdays and Fridays. Orders are shipped through USPS (United States Postal Service). You will be emailed a shipping notice with tracking information when your order has shipped. Shipping includes Delivery Confirmation (where applicable) and Shipping Insurance.

PLEASE NOTE: ORDERS OVER $100 WILL INCLUDE SIGNATURE CONFIRMATION AS PART OF DELIVERY. YOU WILL BE EMAILED TO ARRANGE DELIVERY.

Orders are shipped to the address that has been provided by the customer at checkout. Please make sure it is the correct address before submitting an order. An order sent to the wrong address as a result of customer error is the customer's responsibility. If in the event an order is returned to farragio as a result of an incorrect shipping address, an additional shipping charge will have to be paid by the customer to re-ship the order after it has been returned. Please be aware that returns due to non-deliverable issues can take anywhere from 10 days to a few weeks to be returned. Unfortunately, in these cases your order cannot be re-shipped or a refund cannot be issued until the item has been received here at farragio.

INTERNATIONAL BUYERS - PLEASE NOTE:
Unfortunately, due to the prohibitive cost of shipping I have suspended shipping outside of the United States at this time.



Returns and Exchanges

A satisfied customer is of utmost importance as well as a satisfactory solution in the event of a return or exchange. Please contact farragio at [email protected] within 30 days if you have any issues with your order.

Depending on the outcome you may then send the item(s) back for a refund or exchange. The item(s) must be arrive back at farragio before any refunds or exchanges are made.

Items that are in unused/unopened and re-sellable condition may be returned for a full refund of purchase price. Items that have been opened and have at least 50% of the product still left in the jar or bottle may be returned for a partial refund of 50% of purchase price.

After the issue has been resolved and/or items have been received, a refund will be initiated within 24 hours; however, the time it takes for the funds to show back up in your account will vary and is dependent upon your banking institution. TO HELP DEFRAY YOUR COSTS: If returning an order for a refund or exchange, your original shipping cost will be refunded to you. Return shipping, including tracking, will be the responsibility of the customer.

The item(s) must be received here at farragio before any refunds or exchanges are made.



Fringe Benefits Rewards Program

Enrollment is free and voluntary and you can cancel at any time with no penalties.

For every $10 spent on product purchases, you will earn 1 Point. For every 10 Points earned you will receive a coupon code good for $10 towards your next purchase.

Sales tax and/or shipping is not included as part of purchase amounts applied towards Points. Points earned does not include purchases made with eGift Card codes and/or coupon codes.

Your points do not expire. Issued coupon codes expire after 30 days.



Mobile Message Service Terms and Conditions

The farragio mobile message service (the "Service") is operated by farragio (“farragio”, “I”, “me”, "my"). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). I may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, I may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to farragio’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of farragio through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal "Do Not Call" list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with farragio. Your participation in this program is completely voluntary.

I do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to (801) 477-0886 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other farragio mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to (801) 477-0886 or email [email protected].

I may change any short code or telephone number I use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number I have changed may not be received and I will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide me with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that I will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

I respect your right to privacy. To see how I collect and use your personal information, please see the Privacy Policy section on this page.



Privacy Policy

This website uses cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that cookies can be stored on your device if they are strictly necessary for the operation of this site. For all other types of cookies, this site needs permission from you. For more information or to adjust your cookie settings/permissions, click the "Cookie Settings" link at the bottom of this page.

On this site, no personal information is collected without being directly provided by you. Any personal information you provide (email address, phone number, mailing address, etc.) is kept private and is not given or sold to a third party, and is only used in the manner for which it was collected (e.g., newsletter signup, SMS signup, product purchases, etc.).



Disclaimer

All facts, details and recommendations provided on farragio's website are for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

farragio items are prepared in a location that may also handle common allergens including milk, soy, wheat, eggs, peanuts or tree nuts, fish or shellfish.

Customer recommendations are provided voluntarily, and as such are based on individual perception and expectations.

farragio skincare products are not medication, and only intended as natural alternative recommendations for skin ailments and conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers' risk.

By purchasing farragio products the purchaser accepts responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.

By purchasing farragio products the purchaser recognizes and accepts the fact that natural ingredients may still cause sensitivity in susceptible individuals and that farragio will not be held responsible for such occurrences. Those with sensitive skin are encouraged to perform a patch test on the skin for possible reactions.

farragio accepts no responsibility for incorrect use of information or products.